General and Account Information
- How can I view SWAT’s Terms and Conditions and Privacy Policy?
- Can I change my phone number in the application?
- What should I do if I forgot my password?
- I did not receive a verification code.
- Can I register with a foreign phone number?
- I am unable to login with my Employee ID, what should I do?
Ride Journey
- (For Airport to Home service) Can I change the drop off address after I board the vehicle?
- (For Home to Airport service) Can I change the pick up address after I receive my ride details?
- Why did I travel by a different route today? / Why does my travel time differ between days?
- Will the driver wait for me if I'm late?
- What should I do if I am going to be late or missed my ride?
- I am unable to swipe my boarding code, what should I do?
Making a Booking
- Can I cancel my booking? Is there a time limit for it? Will I be charged?
- I did not manage to book a ride and it is past the booking cut off time. What should I do?
- I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
- When will I know if my Ride is Confirmed and when will I receive Vehicle Details?
- Where can I retrieve my booking?
- Can I book multiple bookings?