SWAT

You can reset your password in the app by clicking ‘Forget Password’, please follow the instructions prompted on the screens.

Ensure that you have entered a valid number and you are able to receive SMS OTP on this phone number.

Yes, you can register with a foreign number as long as you can receive the OTP on that number via SMS.

Your unique app identifier will be your Employee ID. If you still receive an error that your ID is invalid, you may not be registered in our system. Please check with your HR for advice.

You will require at least an Android 7.0 and above and an iOS system of at least 11.0 to  download SWATBiz, refer to the following links to download for your device:  Apple Store: https://apps.appl...

Dear users, please follow the troubleshooting steps below:   Besides turning on location service and allow location permissions for the app, Android users need to turn on the Location accuracy sett...

No, you are not allowed to change the drop off address after boarding the vehicle. In the event if you have entered a wrong address, you may ask the driver to alight you at a safe location during t...

No, you are not allowed to change the pick up address. In the event if you have entered a wrong address, please call Lylo Hotline from 3pm to 7am (+65 9726 0086) for assistance.

SWAT uses a dynamic routing algorithm. This means that for every trip, we will generate the most efficient route based on that trip’s demand and other variables such as the traffic conditions. Henc...

Driver can only wait up to 5 minutes. You are advised to be at the pick up point at least 5 minutes prior to your scheduled pick up time.