SWAT

If you are going to be late to your current booking, please cancel and find an alternative.  For Home to Airport service, you may call Lylo Hotline from 3pm to 7am  (+65 9726 0086) for assistance. ...

Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your phone number. He will manually board you via the driver application.

You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final notification when your vehicle arrives.   If you have difficulties locating your vehicle, please call Lylo...

Once you have a ride confirmation, be at the lobby (for Home to Airport service) or Airport pick up location (for Airport to Home service) at least 5 minutes prior to the scheduled pick up time.   ...

We encourage you to cancel your booking before the cut off time if you are not able to make       it for the ride. This will allow the seat to be freed up to serve other passengers.    Click Manage...

For each services’ booking cut off time, please visit “When can I make a booking for my ride?” article. Please call Lylo Hotline from 3pm to 7am (+65 9726 0086) for assistance.

We would love to arrange your ride home, but there are 3 possible reasons which could have happened:   1) Our system adheres to strict maximum duration times to ensure all passengers get home fast,...

1. Home to Airport servicea. Scheduled pick up time will be released between 7pm and 7.15pm (current day). You will be able to see the vehicle registration plate number closer to the pick up time. ...

Select Menu > Manage Ride > Select the particular booking > tap on the Boarding Pass   Before booking cut off time,  For Home to Airport service, your Vehicle ID and pick up timing will be TBC. Fo...

No. The application only supports one booking for each employee account per service. You have to be registered in the system in order to use the SWATBiz application. If you have entered wrong booki...